Consumer Duty - what does it mean for the mortgage market?

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The new rules

The FCA state the new rules will ‘fundamentally improve how firms serve consumers. It will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first’. The webinar will explain the new rules in detail, discussing firm’s responsibilities under the Consumer Duty and how they can meet them. We will also explore:

What the FCA regulations mean for Lenders
How will the FCA regulations impact Brokers
What preparations firms should consider
Plus, much more
Watch the webinar replay