It will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first’.
Jeffery Krampah-Williams. National Key Account Managerat Santander Intermediaries and Rahaan Ahmed, Product Compliance Manager at finova gave an insightful discussion about the key takeaways and issues firms need to consider under the Consumer Duty rules and how they can meet them.
The webinar explored:
• What the new FCA rules are about and why they are being brought in
• The effect of the new rules on lenders and the impact on the mortgage sector
• What the new rules mean for brokers and key considerations