Executive Team

Richard Marsh

Chief Operating Officer

As Client Operations Director and a member of the finova Exec, I drive to deliver successful client outcomes every day.


Richard Marsh

As Client Operations Director and a member of the finova Exec, I drive to deliver successful client outcomes every day. I am a strong self-motivated technology business leader with great attention to detail. I have a technical background and have worked across multiple disciplines, from the corporate arena to IT-centric start-ups. I like to take a variety of technologies and encompass them into a delivered service, solving challenges and driving progress. Clients often compliment me on taking something technical and explaining it at the right level. Working in the fintech sector for the last few years has been an exciting journey. I enjoy client relationships, a commercial focus and technology that delivers.

Past experience

I have worked in the fintech space for the last 3.5 years. I now provide SaaS services to our clients and am responsible for the operations side of the organisation'sCloud Ops and Service Delivery functions. I approach this role from the lens of being a previous client. Before finova, I directed IT operations at a challenger bank. I transitioned the organisation to a regulatory level and delivered a successful launch in the Cloud, working closely with finova. Before this role,I drove a small Managed Service Reseller through 5 years of growth, resulting in a five times increase in revenue whilst maintaining strong financial KPIs.The organisation was a home start-up that grew to a substantial team and a solid client base. I understand every aspect of IT - software, hardware, networking,Cloud and Security; I added GDPR, Data & Information Security in recent years. I have been personally invited to address several Oxfordshire Legal practices regarding Cyber Security and have worked in specialisms that range from Formula 1 to St Pauls's Cathedral. Prior roles included large software organisations such as Autonomy and tech start-ups such as Blinkx that launched with an IPO.

I am a target-based individual with a keen commercial eye; I have enjoyed learning through corporate experience and putting that into practice in start-up and SME environments. Working in PE has been a perfect balance for me. I interact with our investors daily and can measure and drive the business to success here at finova. I have architected business forecasts, and financial plans, including 5-year growth strategies and, have successfully executed these before finova.

I thrive on building colleague  client relationships and watching them flourish. I firmly believe relationships are critical to driving successful business outcomes. I have a great team here at finova; joining the Exec has given me more room to grow, learn, and make real, impactful change. We are changing the way we deliver to our clients; with our recent acquisition being so successful, we are expanding our teams on every front.