Transform your customer experience with a fully branded digital portal

No technology company on the UK market has Finova's depth, understanding, and expertise

“Before we started working with them, our application-to-offer turnaround averaged 35 days. Now, we're well under 20 days, which has been a game-changer for broker confidence and business growth.”

The research clearly shows that consumers are yet to fully adopt online remortgaging and there's a substantial untapped market.

“There's certainly an opportunity for lenders to enhance their digital platforms and outreach efforts.”

Having the right technology is crucial for a smooth customer experience

“We conducted this research to understand key pain points and where further investment is needed to help lenders provide the very best service.”

Broker ID has vastly improved our relationships with our brokers.

“Onboarding is much smoother, which helps set the right atmosphere from the get go. And the ease with which we can monitor compliance on an ongoing basis has lowered our risk and given us greater peace of mind.”

We’ve grown by 35-40%, without increasing headcount

“Our team is handling significantly higher volumes while maintaining high service levels… we're now mentioned alongside top-tier lenders like Leeds, Yorkshire, and TSB, which is brilliant for our brand.”

Finova enables us to offer more choice to our members in a changing market.

“They've made it possible for us to extend our support for landlords through the launch of a buy-to-let product range for limited companies, and to respond more quickly to market shifts on a continuous basis.”

Finova don't just meet our needs, they make it easier for us to fulfill our purpose.

“At our core, we exist to help our members achieve their dreams of home ownership and to be a trusted place for their savings. And Finova helps us do this seamlessly while enhancing our ability to provide standout customer experiences.”

Finova have transformed our business

“They've enhanced our ability to provide our customers with a better experience, and elevate our ability to fulfil our purpose. With them by our side, the future is looking brighter than ever.”

Finova don't just promise. They deliver.

“As a leading building society, we take pride in pioneering features, like in-branch photo ID and paperless withdrawals, that set a benchmark others envy. Finova's technology has allowed us to do this and more, transforming our business.”

Finova are a cut above other vendors

“They've helped us create a better broker experience and secure regulatory compliance. And, they have a strong vision and clear product roadmap.”

Trusted and highly experienced

“We know from past experience that speed is a major issue for customers seeking Islamic finance. From this standpoint, Finova's technology is transformative — it'll make our process faster, smarter, and easier for everyone.”

We were able to identify and reactivate brokers who'd stopped sending us business.

“Intermediary Manager's real-time, multilevel approach to data supports conversations about future business. It has also allowed us to have a joined-up approach to managing ongoing relationships.”

Finova has been nothing short of transformational

“Two years ago, none of our customers could switch mortgages online without our intervention. Now, we have hundreds of mortgages going through seamlessly.”

Excellent!

“Finova fully understood our requirements and delivered exactly what we needed. We also have the flexibility to self-service, without the long delays associated with typical software vendors.”

The most successful project we've been involved with

“The Finova team has been exceptionally professional, showing flexibility and dedication throughout the journey. We’re delighted to now have a recognised and trusted platform that gives us the confidence to grow our business while maintaining exceptional service.”

A natural fit

“Customer expectations have changed. Many borrowers want to research the market themselves, choose a product that meets their needs, and be able to self-serve at a time convenient to them. Finova Lending allows them to do that.”

A knowledgeable partner with a great understanding of our market

“Finova's cloud-based originations platform is a true asset that will help us scale at pace.”

No company understands equity release like Finova.

“They've helped us build a market-leading, digital-first platform that's fully integrated into our tech stack.”

First class!

“Finova's savings technology has given us a strong foundation on which to build our products and services, and the results are reflected in our high customer satisfaction and recommendation scores.”

Customer-friendly and responsive

“Our partnership with Finova has enabled us to offer landlords more choice and to proactively address their changing needs.”

Finova care deeply about your success

“They're a solutions-focused provider that works hard to meet the needs of brokers and their clients.”

Partnering with Finova was an easy decision

“They have a proven track record of delivering high-quality results, and deep technical knowledge. We'll benefit greatly from their expertise.”

We couldn't have asked for more!

“Despite being new to the sector, Finova made it possible for us to hit the ground running. They offered us a huge amount of support, including introductions to business development managers, and the team was relentlessly efficient.”

It just makes sense

“With Finova, we get paid faster and earn more from the same amount of business.”

We love Broker CRM!

“The switchover from our old system went smoothly, ongoing training has been excellent, and all users are using the system efficiently.”

Broker CRM has dramatically changed how we operate… for the better.

“It's made everything from lead tracking to introducer reporting and commission management far simpler. And just the value of the data we're collecting through it has massively increased our company's worth.”

Finova is head and shoulders above the competition.

“They've far exceeded my sky-high expectations, helping me grow my business and bending over backwards to assist with queries.”

We were very impressed with Finova

“The new system is a step-change for us. It will help further improve the experience for demanding customers and brokers with complex needs, and keep us at the forefront of our market.”

Flexible… and fast!

“Finova enables us to offer borrowers the best rate for their specific circumstances, which means they get more value for money.”

Stable and reliable

“Since implementing MSO, we've been able to scale our mortgage business significantly, to the point where we had two record years back-to-back.”

Choosing Finova was an easy decision

“Earn more money for the same work. Get 50% profit share on top of your proc fees, paid quarterly.”

A breath of fresh air

“Broker CRM is a great system. It's easy to use and helps us work much quicker. I'd highly recommend it.”