The power of strategic partnerships: finova and Hexaware join forces to provide a seamless, high-quality delivery experience

Matt Dokelman
July 2, 2024
January 29, 2024

Strategic partnerships can be game changers; they bring in new ideas, combine different skills and provide scale to increase the pace and quality of change. Last week, we announced our partnership with Hexaware - a global technology and business process services company specialising in system integration.  

In this blog, we'll explore the key aspects of our implementation partnership with Hexaware, including the benefits it brings to our customers, before sharing our plans for the future.

What does our partnership mean for our clients?

Working with Hexaware, we can deliver more, and to more customers, at a greater pace across our growing range of solutions and services.  

We’re bringing the best of Hexaware’s systems integration and test capabilities together with our product and industry knowledge to lenders and savings providers.  

In addition, our customers can directly benefit from Hexaware’s expertise of user acceptance testing and system integrations which, in turn, frees you up to focus on your core business activities.  

Sharing ideas, good practice and a collaborative way of working has enabled us to create better and faster delivery processes as a result.

A collaborative and seamless delivery experience

Initially, we’ve focused on partnering with Hexaware in two key areas:

  1. Implementing our mortgage origination platform, Apprivo
  1. Improving the quality and pace of test cycles on our Equity Release platform (we’ll talk about the benefits of this in a future blog)

Some key highlights of Hexaware’s independent implementation of Apprivo include the creation of our partner delivery model. We've worked with Hexaware to create and document a seamless delivery model to implement Apprivo. This model makes it clear to our customers exactly how we’ll engage them, what they need to do and by when. This creates transparency for clearly tracking project progress.  

It also contains a guide on how we work together with Hexaware, defining our best practices. Teams understand exactly what’s expected of them, so that we can consistently deliver good results. So far, four teams at Hexaware have been trained on and accredited in this new method, with more teams to follow.  

And the proof is in the pudding – just recently, Hexaware successfully delivered Apprivo independently to a high quality and on time, proving that our robust training program, agreed delivery model and collaborative ways of working provides the all-important results.

This is just the start.

In the near future, we plan to expand the range of products that Hexaware can deliver, such as Optimo, our decisioning engine, and finova Savings, our cutting-edge end-to-end digital savings platform. With Hexaware's integration expertise and scale alongside finova's product expertise and industry knowledge, we can meet the growing demand from our existing customers and prospects.

20+ years experience working in transformation in the Financial Services industry