Consumer Duty - What Does it Mean for the Mortgage Market?
In this 40-minute webinar, Jeffrey Krampah-Williams (Santander Intermediaries) and Rahaan Ahmed (Finova) unpack the FCA's Consumer Duty rules and what they mean for the mortgage industry. Learn what’s changing, how it affects your firm, and how to prepare.
In this expert-led webinar, Jeffrey Krampah-Williams (National Key Account Manager, Santander Intermediaries) and Rahaan Ahmed (Product Compliance Manager, Finova) take a deep dive into the FCA’s new Consumer Duty regulations and what they mean for the mortgage market. Together, they explore how the Duty will reshape expectations around customer care, transparency, and accountability — and what lenders and brokers must do to stay compliant. The session includes practical insights and real-world examples to help firms navigate the changes with confidence.
Key topics covered include:
- What the Consumer Duty rules mean for lenders, brokers, and other intermediaries
- How the Duty will change the way mortgage firms approach customer service and outcomes
- What practical steps firms should take now to ensure compliance
- Santander’s perspective on planning, implementation, and industry impact
- How Finova’s technology can support firms with Consumer Duty preparation
- Common challenges and risks to avoid as the new regulations come into force