Mortgage and savings retentions: How can tech help building societies enhance customer experiences?

Building on the insights from our Homeownership in the Digital Age webinar, join Chris Little, Chief Revenue Officer at Finova, for an engaging session on how building societies can harness technology to transform customer experiences when mortgage and savings customers reach the end of their product term.

This webinar will feature a live demonstration of our Customer Switch and Retention Portal—a powerful tool designed to simplify product switching, improve customer satisfaction, and drive retention rates.

Here’s what we’ll cover:

• A live demo of finova’s Customer Switch and Retention Portal, showcasing how it streamlines the end-of-term customer journey
• Effective solutions to common retention challenges, including managing niche product switches and further advances
• Strategies to break down data silos and integrating servicing and origination systems for a unified customer view
• Practical tips for delivering seamless, well-informed customer journeys and boost retention success
• Don't miss this opportunity to gain valuable insights and strategies to enhance your building society's approach to mortgage and savings retentions.

Who should attend?

This webinar is suitable for building society professionals looking to improve their retention strategies and to harness the power of technology to drive better customer experiences.