Preparing for Consumer Duty with Matt Harrison, Sales Director
Learn how brokers can prepare for Consumer Duty and use CRM tools to evidence compliance, ensure fair value, and deliver good customer outcomes.
Join us for this practical and insightful talk, hosted at FSExperience 2023, on preparing for the Financial Conduct Authority’s Consumer Duty regulations. Led by Matt Harrison, Sales Director at Finova, and supported by compliance and CRM specialists, this session breaks down what Consumer Duty means for intermediaries and lenders—and how technology can play a vital role in demonstrating and delivering fair value and good customer outcomes.
With the deadline for implementation fast approaching, this webinar explores how brokers and lenders can align their processes, documentation, and customer communications with regulatory expectations. You'll also hear how an effective CRM system can support audit trails, consistency of advice, and customer engagement throughout the mortgage journey.
Here’s what you’ll learn:
- An overview of the FCA’s Consumer Duty requirements, cross-cutting rules, and key outcomes
- Practical steps brokers and advisers can take to evidence compliance across the sales process
- Why documentation, MI, and ongoing customer communications are central to success
- The role of CRM systems in helping firms capture, monitor, and demonstrate good customer outcomes
- How technology can help firms meet regulatory demands, reduce manual burden, and prepare for future audits
Who should attend?
This webinar is essential for mortgage brokers, compliance managers, senior managers (SMFs), and anyone responsible for meeting Consumer Duty requirements. It is particularly valuable for directly authorised firms and Appointed Representatives looking to strengthen their systems and controls, and for those interested in leveraging technology to embed Consumer Duty across their operations.