Retentions & Technology: How mutual lenders can drive growth through digital innovation
Join Hamza Behzad, Business Development Director at Finova, for an interactive session on how mutual lenders can harness technology to transform retention strategies and strengthen customer growth.
This session builds on findings from our Retentions & Technology Report 2025, exploring how digital innovation is reshaping retention strategies and why it matters now more than ever. We’ll share exclusive insights from our research, highlight the challenges lenders face, and showcase practical solutions that are already making an impact.
You’ll also see a live demo of our Retentions Portal — showing how lenders can deliver faster, more compliant, and more transparent product switch journeys.
Here’s what we’ll cover:
- Key findings from our Retentions & Technology Report 2025
- A live demo of Finova’s Retentions Portal, showing how it streamlines the end-of-term journey
- The evolving role of brokers and advisers in retention strategies
- How digital transformation can balance compliance, customer experience, and growth
Why attend?
Mutual lenders are at a turning point. With customer behaviour shifting fast and competition increasing, digitising retention is no longer optional — it’s essential. This webinar provides practical insight for leaders exploring how to modernise their approach to retention without losing sight of what makes them different.
Who should attend?
Building society and mutual lender professionals responsible for customer retention, technology, or strategy.