Retentions & Technology: How mutual lenders can drive growth through digital innovation
In this 30-minute session, Hamza Behzad, Business Development Director at Finova, explored how mutual lenders can use technology to modernise their retention strategies and strengthen customer growth. Based on insights from Finova’s Retentions & Technology Report 2025, the webinar covered key trends, challenges lenders face, and practical ways to boost retention through digital innovation — including a live demo of the Finova Retentions Portal.
This session builds on findings from our Retentions & Technology Report 2025, exploring how digital innovation is reshaping retention strategies and why it matters now more than ever. We’ll share exclusive insights from our research, highlight the challenges lenders face, and showcase practical solutions that are already making an impact.
You’ll also see a live demo of our Retentions Portal — showing how lenders can deliver faster, more compliant, and more transparent product switch journeys.
Here’s what we’ll cover:
- Key findings from our Retentions & Technology Report 2025
- A live demo of Finova’s Retentions Portal, showing how it streamlines the end-of-term journey
- The evolving role of brokers and advisers in retention strategies
- How digital transformation can balance compliance, customer experience, and growth