Customer Stories

Real success. Real impact

9
Customer Stories
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Coventry Building Soceity - Case Study
Coventry Building Society launches limited company buy-to-let with Finova Lending

Read how Coventry Building Society rapidly launched its limited company buy-to-let proposition on Finova’s MSO lending platform - expanding product innovation, delivering rapid turnaround times, and enhancing the broker experience.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Coventry Building Society launches limited company buy-to-let with Finova Lending
Coventry Building Soceity - Case Study
Coventry Building Society launches limited company buy-to-let with Finova Lending

Read how Coventry Building Society rapidly launched its limited company buy-to-let proposition on Finova’s MSO lending platform - expanding product innovation, delivering rapid turnaround times, and enhancing the broker experience.

Lending

+89

Net Promoter Score from brokers

Exceeded expectations

for lending volumes within weeks of launch

6.9 days

Average time to offer for limited company buy-to-let cases

Learn More
Coventry Building Society launches limited company buy-to-let with Finova Lending
Q Financial logo on a green background.
How Q Financial future-proofed its brokerage operations with Finova’s Broker CRM

Read how Q Financial transformed its operations with Finova’s Broker CRM—reducing admin by two hours per day, increasing year-on-year revenue by 10%, and driving an improved lead conversion rate through streamlined workflows and automated client engagement.

Broker CRM

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
How Q Financial future-proofed its brokerage operations with Finova’s Broker CRM
Q Financial logo on a green background.
How Q Financial future-proofed its brokerage operations with Finova’s Broker CRM

Read how Q Financial transformed its operations with Finova’s Broker CRM—reducing admin by two hours per day, increasing year-on-year revenue by 10%, and driving an improved lead conversion rate through streamlined workflows and automated client engagement.

Broker CRM

+2 hours saved per day

Streamlined admin and case management processes

+10% YoY revenue growth

More efficient operations enabling business expansion

Improved conversion rate

Enhanced lead tracking and faster client engagement

Learn More
How Q Financial future-proofed its brokerage operations with Finova’s Broker CRM
Furnley House logo on a blue background.
How Furnley House enhanced operational efficiency with Finova Broker CRM

Read how Furnley House optimised its adviser and client journey with Finova’s Broker Platform—streamlining workflows, enhancing data management, and improving customer retention rates.

Broker CRM

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
How Furnley House enhanced operational efficiency with Finova Broker CRM
Furnley House logo on a blue background.
How Furnley House enhanced operational efficiency with Finova Broker CRM

Read how Furnley House optimised its adviser and client journey with Finova’s Broker Platform—streamlining workflows, enhancing data management, and improving customer retention rates.

Broker CRM

Improved adviser efficiency

enabling faster and more effective mortgage processing

Enhanced data management

eliminating duplication and simplifying workflows

Boosted customer retention

with automated renewal notifications reducing churn

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How Furnley House enhanced operational efficiency with Finova Broker CRM
Leeds Building Society enhances lending flexibility with Finova’s Lending platform

Find out how Finova’s flexible mortgage origination platform helped Leeds Building Society expand into Limited Company applications, streamline operations, and support future growth.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Leeds Building Society enhances lending flexibility with Finova’s Lending platform
Leeds Building Society enhances lending flexibility with Finova’s Lending platform

Find out how Finova’s flexible mortgage origination platform helped Leeds Building Society expand into Limited Company applications, streamline operations, and support future growth.

Lending

Expanded lending capabilities

unlocking new opportunities with Limited Company mortgages

Improved efficiency

through a fully digital, API-driven platform

Seamless integration

enabling a smooth transition with third-party providers

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Leeds Building Society enhances lending flexibility with Finova’s Lending platform
How Charleston Financial Services Scaled Specialist Lending with Finova’s Broker CRM

Read how Charleston Financial Services transformed its customer retention and reporting capabilities with Finova’s Broker CRM—boosting operational efficiency, increasing repeat business to 40%, and simplifying process management with automation and flexible workflows.

Broker CRM

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
How Charleston Financial Services Scaled Specialist Lending with Finova’s Broker CRM
How Charleston Financial Services Scaled Specialist Lending with Finova’s Broker CRM

Read how Charleston Financial Services transformed its customer retention and reporting capabilities with Finova’s Broker CRM—boosting operational efficiency, increasing repeat business to 40%, and simplifying process management with automation and flexible workflows.

Broker CRM

40% of business from returning customers

Improved client engagement and lifecycle management

Streamlined operations for 21 staff

Enabled consistent growth and easy scalability

Real-time MI dashboards

Enhanced visibility across the sales pipeline and adviser performance

Learn More
How Charleston Financial Services Scaled Specialist Lending with Finova’s Broker CRM
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