Transform your customer experience with a fully branded digital portal

Unlock a new era of customer engagement with the Apprivo Customer Portal. Built for operational efficiency and collaboration, our portal is designed to empower both you and your customers.

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Modernise the way customers interact with their accounts

Create a unique online presence and enable customers to self-manage anytime, anywhere with our secure online customer portal.

Power your customer portal
with Finova

Efficiency redefined

Streamline your operations and reduce operational costs by empowering customers to self-serve.

Collaborative excellence

Foster better communication between your team and customers with secure messaging and streamlined document submissions.

Sleek online experience

Your customers deserve a user-friendly portal that reflects your brand. Apply custom branding to reflect your brand imagery and colours.

All the features you need to offer a secure, easy-to-use portal

1

24/7 account management

Empower your customers with 24/7 access to mortgage details and a user-friendly portal for managing multiple accounts.

2

Payment convenience

Enable seamless payments to any linked account, enhancing financial control and flexibility.

3

Secure communication

Ensure confidential and convenient communication with secure messaging and streamlined document submissions.

4

Financial forms simplified

Request and allow customers to complete income and expenditure forms online, streamlining arrangements for those facing financial difficulty.

5

Personalisation and security

Allow customers to update personal details, contact preferences and security settings.

Layer with your existing
service provider

Connect effortlessly with your existing servicing provider for a cohesive experience. API integrations ensure customer data is synchronised across your business.

Customer portal user guide

Learn more about how our customer portal can transform your customers’ experience online in our handy guide.

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Latest news

The Cambridge Building Society goes live with Finova’s savings app, delivering frictionless onboarding and faster account openings
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4 min read
The Cambridge Building Society goes live with Finova’s savings app, delivering frictionless onboarding and faster account openings
Finova, the UK’s leading cloud-based mortgage and savings software provider, has today announced that The Cambridge Building Society is the first customer to adopt and go live with its new mobile-first onboarding app for savers.
The clock is ticking: why outdated mortgage timelines are a thing of the past
The clock is ticking: why outdated mortgage timelines are a thing of the past image
3 mins
The clock is ticking: why outdated mortgage timelines are a thing of the past
For years, lenders have faced a common hurdle— the slow turnaround time for bringing new, compliant mortgage products to market. The 7-10 day window to review, approve, and launch a new product has long been the industry norm.
Finova appoints Hamza Behzad as Business Development Director
Hamza
3 min read
Finova appoints Hamza Behzad as Business Development Director
Hamza brings over 12 years of experience in financial services strategy and digital banking transformation.
Aldermore selects Finova Lending origination platform to power its mortgage offering
aldemore
3 min read
Aldermore selects Finova Lending origination platform to power its mortgage offering
Aldermore is a long-standing customer of Finova, first partnering with the provider in 2016. Following a comprehensive market review, Finova delivered a series of successful pilot projects with its lending platform, formerly known as Apprivo.
Finova and Castle Trust Bank launch upgraded broker portal with Finova Lending origination platform
hand shake and smiling castle trust
3min read
Finova and Castle Trust Bank launch upgraded broker portal with Finova Lending origination platform
Finova, the UK's largest cloud-based mortgage and savings software provider, has today announced the successful delivery of a new upgraded application and processing platform built for brokers for Castle Trust Bank.
A new era for Finova
A new era for finova, black background with text infront
3 mins read
A new era for Finova
The last year has been nothing short of transformational for Finova. From fresh innovation to deeper collaboration, we’ve been working hard behind the scenes to make the mortgage journey faster, simpler and smarter for everyone. Now, that transformation has a new look.
Finova unveils new brand as its technology powers 1 in 5 UK mortgages
Team looking at a laptop.
3 min read
Finova unveils new brand as its technology powers 1 in 5 UK mortgages
The two businesses now operate under a single unified brand - Finova - and will continue to support more than 60 banks, building societies, specialist lenders and equity release providers, as well as over 550 brokerages across the UK.
Finova delivers core banking servicing upgrade for Redwood Bank
People at a meeting with a laptop
2 min read
Finova delivers core banking servicing upgrade for Redwood Bank
The uplift is a key step in Redwood’s long-term technology transformation strategy, enabling greater agility across its servicing operations.
Finova Broker Integrates with UnderwriteMe
Person looking at a laptop screen
2 min read
Finova Broker Integrates with UnderwriteMe
This collaboration is set to provide brokers with a more comprehensive set of tools to support their clients and drive business growth.
Kristopher Davis takes helm as head of engineering at Finova Broker
Meeting group of people.
1 min read
Kristopher Davis takes helm as head of engineering at Finova Broker
Kristopher, who previously served as Lead Engineer, has been an integral part of the Finova team for over a decade.
Employee Spotlight in celebration of International Women's Day
International Women's Day graphic featuring Esther Walters, Major Incident & Problem Manager.
3 min read
Employee Spotlight in celebration of International Women's Day
As we celebrate International Women’s Day, we've reached out to Esther Walters from our Client Operations team to learn more about Finova’s newly launched Women’s Network, and hear Esther’s insights on what International Women’s Day means to her.
Enhancing savings platforms for peak periods: how banks can stay ahead during ISA season
Smiling man makes online purchase using smartphone and credit card in his living room.
3 min read
Enhancing savings platforms for peak periods: how banks can stay ahead during ISA season
In today's era of seamless technology integration, the management of savings is ripe for evolution.

Book your personalised
demo today

See firsthand how the Apprivo Customer Portal can transform your operations and elevate customer satisfaction. Book your personalised demo and take the first step towards a more efficient and collaborative future.

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