Customer Stories

Real success. Real impact

9
Customer Stories
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Atom bank logo on a linear background.
Atom Bank pioneers digital mortgages with Finova’s MSO platform

Read how Atom Bank revolutionised its mortgage operations with Finova's MSO platform—automating the entire process, enabling rapid case processing, and delivering a seamless digital experience for brokers and customers alike.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Atom Bank pioneers digital mortgages with Finova’s MSO platform
Atom bank logo on a linear background.
Atom Bank pioneers digital mortgages with Finova’s MSO platform

Read how Atom Bank revolutionised its mortgage operations with Finova's MSO platform—automating the entire process, enabling rapid case processing, and delivering a seamless digital experience for brokers and customers alike.

Lending

14 seconds

Fastest mortgage offer time recorded

9 days

Remortgage application to completion time

Fully automated

End-to-end mortgage process with no manual re-keying

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Atom Bank pioneers digital mortgages with Finova’s MSO platform
Yorkshire Building Society logo on a green background.
Yorkshire Building Society transforms broker experience with Finova Lending platform

Read how Yorkshire Building Society transformed its mortgage operations with Finova's MSO platform - doubling efficiency, accelerating case processing, and enhancing the broker experience.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Yorkshire Building Society transforms broker experience with Finova Lending platform
Yorkshire Building Society logo on a green background.
Yorkshire Building Society transforms broker experience with Finova Lending platform

Read how Yorkshire Building Society transformed its mortgage operations with Finova's MSO platform - doubling efficiency, accelerating case processing, and enhancing the broker experience.

Lending

200%

Increase in efficiency, doubling the number of cases underwritten in a day

‍

20%

Of cases processed in five days or less, improving broker turnaround times

18,000

Brokers onboarded to the new system, enabling faster, more transparent applications

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Yorkshire Building Society transforms broker experience with Finova Lending platform
The Cambridge Building Society logo on a blue background.
How Cambridge Building Society transformed intermediary management with Finova’s Intermediary Manager

Read how The Cambridge Building Society enhanced its intermediary management with Finova's Intermediary Manager—simplifying compliance, centralising data, and optimising engagement strategies for improved business growth.

Intermediary Manager

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
How Cambridge Building Society transformed intermediary management with Finova’s Intermediary Manager
The Cambridge Building Society logo on a blue background.
How Cambridge Building Society transformed intermediary management with Finova’s Intermediary Manager

Read how The Cambridge Building Society enhanced its intermediary management with Finova's Intermediary Manager—simplifying compliance, centralising data, and optimising engagement strategies for improved business growth.

Intermediary Manager

Streamlined intermediary management

reducing reliance on spreadsheets and manual processes

Improved compliance monitoring

ensuring up-to-date registration and regulatory adherence

Enhanced business insights

enabling targeted outreach and business reactivation

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How Cambridge Building Society transformed intermediary management with Finova’s Intermediary Manager
Scottish Building Society logo on gradient background
Scottish Building Society: Driving growth and efficiency with Finova Lending

Learn how Finova’s Lending solution helped Scottish Building Society modernise its operations, streamline broker processes and position itself for future growth in a competitive market.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Scottish Building Society: Driving growth and efficiency with Finova Lending
Scottish Building Society logo on gradient background
Scottish Building Society: Driving growth and efficiency with Finova Lending

Learn how Finova’s Lending solution helped Scottish Building Society modernise its operations, streamline broker processes and position itself for future growth in a competitive market.

Lending

Enhanced operational scalability

Enabled the Society to handle greater mortgage volumes with limited resources, ensuring sustainable growth

Strengthened broker confidence

Adoption of a widely recognised and trusted platform improved relationships and increased intermediary engagement

Future-proofed mortgage operations

A modern, flexible system streamlined workflows and positioned the Society for long-term expansion

‍

Learn More
Scottish Building Society: Driving growth and efficiency with Finova Lending
Principality Building Society logo on a colourful background.
Empowering brokers and members: Principality Building Society’s journey with Finova

Discover how Finova’s MSO solution is empowering Principality Building Society to streamline mortgage processes and enhance broker experiences.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Empowering brokers and members: Principality Building Society’s journey with Finova
Principality Building Society logo on a colourful background.
Empowering brokers and members: Principality Building Society’s journey with Finova

Discover how Finova’s MSO solution is empowering Principality Building Society to streamline mortgage processes and enhance broker experiences.

Lending

40 hour

Reduction in product loading time

£1.2bn

Increase in net retail mortgage lending

90%

Of all broker-originated mortgages streamlined

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Empowering brokers and members: Principality Building Society’s journey with Finova
Leeds Building Society logo on a blue background.
Partnering for progress: How Finova helped Leeds Building Society modernise the mortgage journey

Learn how Leeds Building Society leveraged Finova’s MSO platform to streamline mortgage operations, improve broker and customer experiences, and drive business growth.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Partnering for progress: How Finova helped Leeds Building Society modernise the mortgage journey
Leeds Building Society logo on a blue background.
Partnering for progress: How Finova helped Leeds Building Society modernise the mortgage journey

Learn how Leeds Building Society leveraged Finova’s MSO platform to streamline mortgage operations, improve broker and customer experiences, and drive business growth.

Lending

Enhanced user experience

A seamless, intuitive platform for brokers, customers, and colleagues

Scalable operations

Increased efficiency and capability to handle market fluctuations

Faster, reliable decisions

Improved decision-making speeds and application processing

‍

Learn More
Partnering for progress: How Finova helped Leeds Building Society modernise the mortgage journey
Gatehouse Bank logo on background
Gatehouse Bank accelerates Sharia-compliant lending with Finova’s Lending platform

Read how Finova Lending enabled Gatehouse Bank to accelerate the launch of Sharia-compliant lending products, streamline its origination process, and exceed its initial lending targets.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Gatehouse Bank accelerates Sharia-compliant lending with Finova’s Lending platform
Gatehouse Bank logo on background
Gatehouse Bank accelerates Sharia-compliant lending with Finova’s Lending platform

Read how Finova Lending enabled Gatehouse Bank to accelerate the launch of Sharia-compliant lending products, streamline its origination process, and exceed its initial lending targets.

Lending

£1bn+

Sharia-compliant lending processed through Finova Lending since launch

5 months

Full implementation timeline achieved, including third-party integrations

£100m

Initial lending target exceeded within the first six months of launch

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Gatehouse Bank accelerates Sharia-compliant lending with Finova’s Lending platform
Darlington Building Society logo on a pink background.
How Darlington Building Society streamlined mortgage operations with Finova

Read how Darlington Building Society transformed its mortgage journey with Finova’s MSO solution, improving efficiency, reducing SLAs and enhancing both broker and customer experiences.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
How Darlington Building Society streamlined mortgage operations with Finova
Darlington Building Society logo on a pink background.
How Darlington Building Society streamlined mortgage operations with Finova

Read how Darlington Building Society transformed its mortgage journey with Finova’s MSO solution, improving efficiency, reducing SLAs and enhancing both broker and customer experiences.

Lending

50% faster mortgage processing

Reduced average turnaround from 30 days to 14-15 days

Increased operational efficiency

Reduced headcount needed for mortgage journeys by five employees

Enhanced customer experience

Achieved a one-day turnaround on select applications

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How Darlington Building Society streamlined mortgage operations with Finova
Coventry Building Society logo on a blue background.
Coventry Building Society enhances mortgage switching with Finova’s MSO platform

Read how Coventry Building Society transformed its mortgage switching process with Finova’s MSO platform—empowering borrowers with a seamless digital experience, reducing call centre volumes, and enhancing broker efficiency.

Lending

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

500

backlogged queries resolved instantly

Learn More
Coventry Building Society enhances mortgage switching with Finova’s MSO platform
Coventry Building Society logo on a blue background.
Coventry Building Society enhances mortgage switching with Finova’s MSO platform

Read how Coventry Building Society transformed its mortgage switching process with Finova’s MSO platform—empowering borrowers with a seamless digital experience, reducing call centre volumes, and enhancing broker efficiency.

Lending

75%

Of broker-led product transfers now completed via digital rate switch functionality

20 minutes

Time it takes for customers to complete a mortgage switch online

Hundreds

Of mortgages processed online with minimal intervention

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Coventry Building Society enhances mortgage switching with Finova’s MSO platform
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