Transform your customer experience with a fully branded digital portal

Unlock a new era of customer engagement with the Apprivo Customer Portal. Built for operational efficiency and collaboration, our portal is designed to empower both you and your customers.

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Modernise the way customers interact with their accounts

Create a unique online presence and enable customers to self-manage anytime, anywhere with our secure online customer portal.

Power your customer portal
with Finova

Efficiency redefined

Streamline your operations and reduce operational costs by empowering customers to self-serve.

Collaborative excellence

Foster better communication between your team and customers with secure messaging and streamlined document submissions.

Sleek online experience

Your customers deserve a user-friendly portal that reflects your brand. Apply custom branding to reflect your brand imagery and colours.

All the features you need to offer a secure, easy-to-use portal

1

24/7 account management

Empower your customers with 24/7 access to mortgage details and a user-friendly portal for managing multiple accounts.

2

Payment convenience

Enable seamless payments to any linked account, enhancing financial control and flexibility.

3

Secure communication

Ensure confidential and convenient communication with secure messaging and streamlined document submissions.

4

Financial forms simplified

Request and allow customers to complete income and expenditure forms online, streamlining arrangements for those facing financial difficulty.

5

Personalisation and security

Allow customers to update personal details, contact preferences and security settings.

Layer with your existing
service provider

Connect effortlessly with your existing servicing provider for a cohesive experience. API integrations ensure customer data is synchronised across your business.

Customer portal user guide

Learn more about how our customer portal can transform your customers’ experience online in our handy guide.

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Latest news

Retention in Focus: Making Remortgaging Simple, Smart, and Stress-Free
Hamza blog
3 min read
Retention in Focus: Making Remortgaging Simple, Smart, and Stress-Free
The remortgage market is surging in 2025 — and competition between lenders has never been tougher.
Finova partners with Escode to launch Escrow as a Service for lenders
Escode Press Release
4 min read
Finova partners with Escode to launch Escrow as a Service for lenders
Finova, the UK’s largest cloud-based mortgage and savings software provider, has announced a strategic partnership with Escode, a global leader in software resilience and part of NCC Group, to extend the reach of Escrow as a Service (EaaS) to financial services clients.
In the Spotlight: Hamza Behzad, Business Development Director
Hazma - Employee Spotlight
2 min read
In the Spotlight: Hamza Behzad, Business Development Director
We sat down with Hamza Behzad, our Business Development Director, to talk about what’s next for Finova’s growth — and how we’re helping more lenders unlock the full value of our technology.
Navigating the complexities of international mortgages: Opportunities for brokers
 International Property Finance Ltd - Guest Blog
4 min read
Navigating the complexities of international mortgages: Opportunities for brokers
This guest blog is brought to you by Steve Poole, Sales Director at International Property Finance Ltd. The mortgage market is constantly evolving, with brokers needing to stay agile in response to shifting regulations, client demographics, and global economic trends.
Finova appoints David Espley as Chief Technology Officer to drive innovation and client outcomes
David Press Image
4 min read
Finova appoints David Espley as Chief Technology Officer to drive innovation and client outcomes
Finova, the UK’s leading cloud-based mortgage and savings software provider, has today announced the appointment of David Espley as Chief Technology Officer (CTO).
From retention to resilience: Why digital transformation is no longer optional for mutual lenders
retentions blog
3 min read
From retention to resilience: Why digital transformation is no longer optional for mutual lenders
Retention is no longer optional—it’s where digital transformation delivers fastest for mutual lenders.
Finova unveils new specialist buy-to-let platform, enabling lenders to launch products in four months
BTL Campaign Image
3 min read
Finova unveils new specialist buy-to-let platform, enabling lenders to launch products in four months
Finova, the UK’s largest cloud-based mortgage and savings software provider, has today announced the launch of its new pre-configured specialist buy-to-let (BTL) origination solution for lenders.
When speed, flexibility, and a human touch make all the difference in a complex refinance
Bridge Help Guest Blog Image
4 min read
When speed, flexibility, and a human touch make all the difference in a complex refinance
In bridging finance, time is often the most valuable commodity. Brokers know that a deal can live or die by the speed at which obstacles are overcome — and sometimes, a lender’s ability to think outside the box can be the difference between a missed opportunity and a delighted client.
How AI is Reshaping the Mortgage Experience
Hamza AI blog
3 min read
How AI is Reshaping the Mortgage Experience
Artificial intelligence (AI) is no longer a distant promise — it’s already changing how the mortgage market operates.
5 Minutes with Ray Barry our Customer Success Director
Ray Barry Employee Spotlight
3 min read
5 Minutes with Ray Barry our Customer Success Director
We sat down with Ray Barry, our Customer Success Director, to talk about what the new Customer Success function means for Finova — and more importantly, for our customers.
Finova appoints Gareth Richardson as new Chief Executive Officer
gareth press release
3 min read
Finova appoints Gareth Richardson as new Chief Executive Officer
Finova, the UK’s largest cloud-based mortgage and savings software provider, has today announced the appointment of Gareth Richardson as its new Chief Executive Officer (CEO).
Employee Spotlight with our Finance Coordinator, Fatoumata Traore
Employee spotlight
3 min read
Employee Spotlight with our Finance Coordinator, Fatoumata Traore
We caught up with Fatoumata Traore, Finance Coordinator at Finova, to hear how she keeps our finance engine running smoothly behind the scenes.

Book your personalised
demo today

See firsthand how the Apprivo Customer Portal can transform your operations and elevate customer satisfaction. Book your personalised demo and take the first step towards a more efficient and collaborative future.

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