Redefine mortgage switching with a fully branded digital portal

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Transform your customers’ mortgage switching experience with our Customer Retention Portal – a fully branded digital solution that puts control in the hands of your customers.

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Empower your customers, boost your retention strategy

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Drive customer loyalty

Increase retention rates and deliver a seamless experience that ensures customers stay for the long term.

Effortless self-serve

Empower borrowers to navigate their mortgage journey conveniently and efficiently. Switch products at their pace.

Drive operational efficiency

Reduce internal costs by minimising the manual processing of mortgage switch requests.

Switch products with ease

Seamlessly transition your customers to a new mortgage product at the end of their term.

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Log in

Customers securely access the online portal by logging into their mortgage account. Serving as a central hub, the portal offers all the necessary information for a seamless mortgage switch.

Explore available options

Customers can explore the alternative mortgage products available. Provide clear and comprehensive information about each option, empowering borrowers to make an informed decision.

Select and confirm

Allow customers to choose the mortgage product that aligns with their financial goals and preferences. The portal generates any necessary documentation and guides users through relevant payment processes.

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Self-select switch date

Allow customers the autonomy to choose a convenient date to switch, enhancing their control over the process.

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Document tracking

Track and see when customers have interacted with crucial documents, ensuring transparency and streamlined communication.

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Custom branding

Make the portal your own with custom styling to match your company’s branding, reinforcing a seamless and branded customer experience.

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Mobile responsive

Fully functional on all devices for a positive customer experience anytime, anywhere.

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Secure access

Data encryption, multi-factor authentication and security audits ensure the security of customer information.

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Accessibility

Built to Level AA of WCAG for a fully inclusive experience. Remove friction points and barriers for all customers.

Layer with your existing service provider

Connect effortlessly with your existing servicing provider for a cohesive experience. API integrations ensure customer data is synchronised across your business.

Retentions portal user guide

Learn more about how our retentions portal makes it easy to switch your customers to a new mortgage product.

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Customer Portal

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Latest news

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Finova, the UK’s leading cloud-based lending and savings software provider, has appointed Daniel Broadhurst as its new Commercial Director. Daniel will be responsible for driving Finova’s commercial strategy, strengthening client partnerships, supporting the company’s continued growth and helping to modernise lending processes and technology architecture across the UK market.

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Finova, the UK’s leading cloud-based mortgage and savings software provider, has today announced the signing of a new long-term agreement with investment, protection and retirement specialist, LV= to support the provider’s equity release platform.

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Retention in focus: Making remortgaging simple, smart, and stress-free

The remortgage market is surging in 2025 — and competition between lenders has never been tougher.

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Finova partners with Escode to launch Escrow as a Service for lenders

Finova, the UK’s largest cloud-based mortgage and savings software provider, has announced a strategic partnership with Escode, a global leader in software resilience and part of NCC Group, to extend the reach of Escrow as a Service (EaaS) to financial services clients.

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In the Spotlight: Hamza Behzad, Business Development Director

We sat down with Hamza Behzad, our Business Development Director, to talk about what’s next for Finova’s growth — and how we’re helping more lenders unlock the full value of our technology.

Book your personalised
demo today

See firsthand how the Apprivo Retentions Portal can transform your customer retention strategy.

Book a Demo

Empower your customers, boost your retention strategy

Drive customer loyalty

Effortless self-serve

Drive operational efficiency

Switch products with ease

Log in

Explore available options

Select and confirm

Self-select switch date

Document tracking

Custom branding

Mobile responsive

Secure access

Accessibility

Layer with your existing service provider

Retentions portal user guide

Our other solutions

Latest news

Book your personalised demo today

Book your personalised
demo today