Insights

This guest blog is brought to you by Steve Poole, Sales Director at International Property Finance Ltd. The mortgage market is constantly evolving, with brokers needing to stay agile in response to shifting regulations, client demographics, and global economic trends.

Retention is no longer optional—it’s where digital transformation delivers fastest for mutual lenders.

In bridging finance, time is often the most valuable commodity. Brokers know that a deal can live or die by the speed at which obstacles are overcome — and sometimes, a lender’s ability to think outside the box can be the difference between a missed opportunity and a delighted client.

Artificial intelligence (AI) is no longer a distant promise — it’s already changing how the mortgage market operates.

We sat down with Ray Barry, our Customer Success Director, to talk about what the new Customer Success function means for Finova — and more importantly, for our customers.

We caught up with Fatoumata Traore, Finance Coordinator at Finova, to hear how she keeps our finance engine running smoothly behind the scenes.

At Finova, we’ve always believed that our customers sit at the very heart of our business. Over the past few years, that belief has guided a deep transformation in how we engage, support, and grow with our clients. As Chief Operating Officer, and now in my new role as Chief Customer Officer, I’ve had the privilege of leading that evolution, embedding a customer-first mindset across every part of the business.

We sat down with Jane Clark, Senior Paralegal at Finova, to get a glimpse into her day-to-day life.

For years, lenders have faced a common hurdle— the slow turnaround time for bringing new, compliant mortgage products to market. The 7-10 day window to review, approve, and launch a new product has long been the industry norm.